"... we can learn to manage complex systems... But it demands humility. And I would add, along with humility, managing complex systems also demands the ability to admit we are wrong, and to change course. If you manage a complex system you will frequently, if not always, be wrong. You have to backtrack. You have to acknowledge error... And one other thing. If we want to manage complexity, we must eliminate fear. Fear may draw a television audience. It may generate cash for an advocacy group. It may support the legal profession. But fear paralyzes us. It freezes us. And we need to be flexible in our responses, as we move into a new era of managing complexity. So we have to stop responding to fear...--
Michael Crichton
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